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Your privacy is important to us at Electronic Payments, Inc. (“Electronic Payments,” “Company,” “we,” “us,” or “our“), and we are committed to transparently informing you how we use your personal information.
This privacy policy (the “Privacy Policy“) describes the types of information we may collect from you or that you may provide when you visit the website currently located at https://electronicpayments.com/ (the “Website“) and as otherwise provided for herein with respect to the Company’s social media pages on various third party social media platforms or through other Company channels (each, an “Other Channel,” together with the Website, collectively, the “Site“) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this policy carefully to understand our practices regarding your information and how we will treat it. This policy may change from time to time (see the latest version of this Privacy Policy) https://electronicpayments.com/privacy-policy/. Please check the live Privacy Policy link periodically for updates.
This policy applies to information we collect:
This Privacy Policy aims to give you information on how we collect and process your personal information through your use of the Site, including any data you may provide through the Site when you access or use any of our products/services made available to you.
It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data.
Electronic Payments is the controller and responsible for your personal information. Where it is necessary or appropriate for the purposes for which we hold your information, we may share your relevant information across our affiliated companies. All our affiliated companies covered by this notice manage your personal information in the manner and to the standards set out in this Privacy Policy.
We have a Data Privacy Manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact Electronic Payments in writing at privacy@electronicpayments.com, or 7800 Congress Ave, Suite 108, Boca Raton, FL 33487.
Personal information means any information about an individual from which that person can be identified. It does not include information where the ability to identify someone has been permanently removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal information about you which we have grouped together as follows:
We also may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal information but is not considered personal information by law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.
We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data). Nor do we collect from you any information about criminal convictions and offenses.
We use different methods to collect data from and about you including through:
It is the intent of the Company to use personal information only for the purpose for which it was requested and any additional uses specifically provided on the Site and in accordance with the terms of our Privacy Policy and Terms of Use.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of, and share information collected.
We will only use your personal information when the law allows us to. In certain jurisdictions, including the European Economic Area (“EEA”) and the United Kingdom (“UK”) we are required by law to always have a permitted reason or justification (called a “lawful basis”) for processing your personal data. There are six permitted lawful bases for processing standard personal information.
Most commonly, we will rely on the following lawful bases :
Note that we may process your personal information pursuant to more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal basis we are relying on to process your personal information where more than one basis has been set out in the table below. Where we rely on your consent as a legal basis for processing your personal information, you have the right to withdraw consent to marketing at any time by contacting us.
The table below explains the different purposes for which we process your personal information, and the relevant lawful basis or bases we rely on for that processing.
The Company does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties for the purposes of third-party marketing.
We may share specific data with our company group and trusted partners, or our payment processing vendors, in order to provide our services to you, to conduct statistical analysis, provide you with email, text messages and/or postal mail, deliver support, fill orders and/or arrange for deliveries to be made, or otherwise for the purposes set out in the table above. Any third parties acting as our service providers shall be required to maintain the strictest of confidentiality with regards to all your information. We may share your personal information with Internal Third Parties [HYPERLINK] (as set out in the Glossary) or External Third Parties [HYPERLINK] (as set out in the Glossary).
We may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
We may also disclose your personal information to third parties to evaluate or conduct a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users/consumers is among the assets transferred. If any such change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
Please note that certain information about your computer hardware and software and browsing actions and patterns may be collected by the Company through automatic data collection technologies as you navigate through and interact with our Site. This information is used by us for operation of our Site and our business, to maintain quality of the Site and our business, and to provide general statistics regarding use of the Site. The technologies we use for this automatic data collection may include:
The Site uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. They are widely used in order to make websites work, or work more efficiently, as well as to provide information us. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you visit certain Site pages, a cookie helps us to recall your specific information on subsequent visits. When you return to the Site, the information you previously provided can be retrieved. Cookies help us give you a better browsing experience and improve the quality of our products, personalizing content, ads and providing a more secure experience.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please see the “Choices About How We Use and Disclose Your Information” [HYPERLINK] subsection below for more information about managing your computer’s settings for cookies.
The cookies we use may change over time as we improve and update our products. We typically use the following cookies:
Some content or applications on the Site are served by approved third parties, including servers, search engines, content providers, and application providers. These third parties may use cookies alone or in conjunction with web-beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see the “Choices About How We Use and Disclose Your Information” [HYPERLINK] subsection below.
We do not control third parties’ collection or use of your information to serve interest-based advertising (the collection of data across web domains owned or operated by different entities, or the use of such data, for the purpose of tailoring advertising based on preferences or interest known or inferred from the data collected). However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Cookies Schedule
Below we have listed the cookies or similar technologies deployed on our Site and the purposes for which these are used:
You can manage your cookie preferences through our cookie banner when you first visit our Site. You can adjust the available sliders to ‘Enabled’ or ‘Disabled’, then clicking ‘Save & Accept’. You may need to refresh your page for your settings to take effect.
If you wish to change your cookie preferences after your initial visit, you can contact us at privacy@electronicpayments.com to opt out of behavioral advertising, or interest-based advertising.
Alternatively, the settings on your browser (or your device) may allow you to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire.
You can find out how to manage cookies on popular browsers:
Tracking Technologies and Advertising – Flash cookies settings. To learn how you can manage your Flash cookies settings, visit the Flash player settings page on Adobe’s website.
Note that cookies on our website allow you to take advantage of some of our essential features. We also utilise non-essential cookies in order to improve your experience on our site. If you block or otherwise reject our cookies, some features on our site may not work.
For more information about the cookies we use, please see our section on “Use of Cookies” and our “Cookies Schedule”.
You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising at the following websites:
NAI Website (US): https://optout.networkadvertising.org/?c=1
DAA Website (US): https://optout.aboutads.info/?c=2&lang=EN
Accessing and Correcting Your Information
You may send us an email at privacy@electronicpayments.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices.
Please see Your Additional State Privacy Rights [HYPERLINK] for more information.
Your Additional State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
The exact scope of these rights may vary by state. To exercise any of these rights please email us at privacy@electronicpayments.com. To appeal a decision regarding a consumer rights request please send an email to privacy@electronicpayments.com stating the reasons with reasonable detail for such appeal.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: privacy@electronicpayments.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.
Electronic Payments Inc. is the controller of the personal data handling practices in connection with the Site described above. Where we process personal data on behalf of merchants to provide our Services, the relevant merchant you engaged with will be the controller of your personal data and we will act as their processor.
Where the General Data Protection Regulation (“GDPR”) and UK GDPR applies to our processing of your personal data, and we are the controller of that processing activity, data subjects have the rights described below, under certain circumstances and grounds.
To file a request or take action on one of your rights, please contact us as indicated in the “Contact Us” section below. Please note that the above rights are not absolute, and are subject to various exemptions set out in law, or third party rights, which may override.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We do not use automated decision making technologies, including profiling, to support our data processing activities. In some instances, you may be required to provide us with personal data for processing as described above, or in order for you to use all of the features on our website.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
This Privacy Policy does not create, extend or modify any of the foregoing rights under the GDPR or UK GDPR.
If you believe that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the relevant supervisory authority.
If you are based in the UK, the relevant authority is the Information Commissioner’s Office (soon to become known as the Information Commission). You can contact them by calling 0303 123 1113, or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
Electronic Payments Inc. has its headquarters in the United States. Information we collect from you will be processed in the United States. In the course of providing our services, we may also need to transfer your personal information to other locations outside the jurisdiction in which you provide it or where you are viewing or using our Site. If you are based in the UK or EEA, this will mean that your personal information may be transferred to, accessible from, and/or stored at, a destination outside the UK/EEA in which data protection laws may not be as comprehensive as in the UK/EEA.
We will apply data protection safeguards and implement appropriate measures in respect to the transfers of your personal information that we make to ensure that your personal information is protected in accordance with applicable data protection laws.
Similarly, where a third-party service provider processes the personal information of UK or EEA residents on our behalf, we will ensure that appropriate measures are in place to ensure an adequate level of protection for your personal information.
If any of our processing activities require your personal information to be transferred by us to third parties outside the UK/EEA, we will only make that transfer if:
You may be entitled, in accordance with applicable law, to request a copy of relevant safeguards by contacting Electronic Payments Privacy Office via email: privacy@electronicpayments.com.
If you have any questions regarding this Privacy Policy, please contact us by any of the following means:
By Email: privacy@electronicpayments.com
By Mail: 7800 Congress Ave, Suite 108, Boca Raton, FL 33487
Our Site is not intended for children under eighteen (18) years of age. No one under age eighteen (18) may provide any personal information to or on the Site. If you are under eighteen (18), do not use or provide any information on the Site, including through any of itsfeatures, if any; make any purchases through the Site; use any of the interactive or public comment features of the Site; or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. The Company does not knowingly collect personal information from children under the age of eighteen (18) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we will promptly take the necessary steps to ensure that such information is deleted from our system’s database.
All users and/or visitors to our Site have the option to discontinue receiving communications from us and/or reserve the right to discontinue receiving communications by way of email, text messages, or newsletters. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.
Where you opt out of receiving these marketing messages, this will not apply to personal information/our communications to you which are provided as a result of a product/service purchase or other transactions.
Our Site may contain links to affiliate and other third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. The Company does not control, claim, nor accept responsibility for any privacy policies, practices, and/or procedures of such other websites. Therefore, we encourage all users and visitors to be aware when they leave our Site to read the privacy statements/policy of each and every website you visit.
The Company has put in place appropriate security measures and shall take reasonable precautions to maintain adequate physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control. In addition, we limit access to your personal information to those employees, agents, contractors, service providers, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
The safety and security of your information also depends on you. If, when and where we may give you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information, to the extent possible, in public areas of the Site. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or other requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. If you would like further information on our retention periods, please reach out to us through the details in the “How To Contact Us” section for further information.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please feel free to contact our Data Privacy Manager at the following email or mailing address:
Email address: privacy@electronicpayments.com
Mailing Address: 7800 Congress Ave, Suite 108, Boca Raton, FL 33487
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to offer and give you the best service/product and the best and most secure experience. We consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal information where it is necessary for compliance with a legal obligation that we are subject to.
Internal Third Parties mean other companies in our company group acting as joint controllers or processors and who are based in the United States. For further details of the entities which make up our group please contact us for more information.
External Third Parties mean:
Effective Date: August 18, 2025
This Privacy Notice for California Residents supplements the information contained in Electronic Payments’ Privacy Policy [HYPERLINK] and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We have adopted this notice to comply with the California Consumer Privacy Act of 2018, as may be amended from time to time (“CCPA”), including the California Privacy Rights Act (“CPRA”), and any terms defined in the CCPA or CPRA have the same meaning when used in the Privacy Notice. Further, as used in the Privacy Notice, except as may be otherwise provided herein, all capitalized terms which are defined in the Privacy Policy shall have the same meaning herein as therein, all of such terms and their definitions being incorporated herein by reference.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Automated Decision-Making and Profiling
We do not use automated decision-making (where an electronic system uses personal information to make a decision about you without human intervention), but we do use Profiling [HYPERLINK]. We do not consider that the use of profiling has any legal effect on you or significantly affects you.
You have the right to object to our use of profiling described in this section. You can do that by opting out of cookies and similar technologies in accordance with the method described in the relevant section below. If you do not want us to process your actual IP address (such as the IP address assigned to you by your Internet Service Provider) when you visit our Site, you can use a virtual private network (VPN).
Profiling
Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyze or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
Use of Profiling for Web Analytics
Our web analytics services, such as Google Analytics, collect information such as your location (based on your IP address) and your behavior (based on cookies) when you access our Site (such as the pages you visit and what you click on). We will only process information from cookies if you have consented to us setting cookies on your computer.
By automatically analyzing and categorizing information such as the location (based on IP address) as well as the behavior and devices of visitors to our Site (using cookies), we are able to gain a better understanding of what our Site visitors require (in terms of the content of our Site and our products and services), how to improve our Site and how to advertise and market our products and services to them.
Cookies will be used to track and store information about your behavior and device on our Site (unless you have opted out from receiving such cookies by rejecting cookies) and your location will be analyzed based on your IP address. We have a legitimate interest in processing this information for the purpose of improving our Site for our Site users and getting to know our Site user’s preferences so our Site can better meet their needs and desires.
Selling and/or Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose as defined under California Civil Code § 1798.140(e). We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose to the categories of third parties indicated in the chart below.
We do not sell personal information. In the preceding twelve (12) months, we have not sold personal information. For more on your personal information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights [HYPERLINK].
Retention of Personal Information
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
Retention Periods
Correspondence and enquiries: when you make an enquiry, or correspond with us for any reason, whether by email, via mail or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and at such time we will delete your information.
E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
Criteria for determining retention periods:
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by emailing us at privacy@electronicpayments.com.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
While we do not permit users of the Site to be under the age of 18, you may also make a request to know or delete or correct on behalf of your child by sending an email to privacy@electronicpayments.com
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
For instructions on exercising your sale opt-out or opt-in rights, see “Personal Information Sales Opt-Out and Opt-In Rights”.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact privacy@electronicpayments.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another forty-five (45) days), we will inform you of the reason and extension period in writing.
If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the twelve (12)-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
Under California law, consumers have the right to direct us to not sell or share their personal information at any time (the “right to opt-out”). We do not sell or share personal information of consumers whom we have actual knowledge are less than sixteen (16) years of age, and such consumers must affirmatively authorize ("opt-in") the sale or sharing of their personal information before any such sale or sharing occurs. Consumers who opt-in to personal information sales or sharing may opt-out of future sales or sharing at any time by visiting our "Do Not Sell or Share My Personal Information" webpage or by contacting us through the methods described in this policy.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:
[IMAGE PG26]
[HYPERLINKED URL with the title “Do Not Sell or Share My Personal Information”]
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales or sharing. We will process your opt-out request within 15 business days of receipt. However, you may change your mind and opt back in to personal information sales at any time by:
[OPT-IN INSTRUCTIONS OR URL LINK]
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request. You can ask us or third-parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific third-party website to unsubscribe and/or opt-out in accordance with the terms and conditions of such third-party website.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@electronicpayments.com.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Site and update the notice’s effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
California consumers will also have the right to:
We reserve the right to amend the Privacy Notice at our discretion and at any time. When we make changes to the Privacy Notice, we will post the updated notice on the Site and update the notice’s effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your information described in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
If you need to access this Policy in an alternative format due to having a disability, please contact privacy@electronicpayments.com.
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Last Updated Date: 8/18/2025]
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
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